Frequently Asked Questions

Yes, if you would like to order by phone, you can call us at 1-800-763-4177 10am-6pm EST. A representative will take your order for you.

We are no longer accepting checks or money orders. We only accept payments via credit card or PayPal.

Orders shipping to Florida have a 7% Sales Tax added; any other state - there is no sales tax.

We have a 30 day limited warranty on the products we sell. If your product has been opened and used, we cannot issue a refund for your order. If you receive an order that is defective upon receipt we can replace it with the same item or give you a refund.

Inventory is kept in real time from our local inventory system. You will be notified after the order is placed if an item happens to be out of stock and given options on a replacement item instead.

We strive for delivery within 7 days after the order is placed. Normally, if there is any delay, you will be notified.

You must have cookies enabled on your browser in order to add multiple items to your shopping cart. If you continue to have problems, you can also place your order over the the phone by calling us at 1-800-763-4177.

We have a 30 day return policy. If you do not like your item within that time, you may return it. If an item is opened/used; at our discretion, we may charge a 20% restocking fee on your return. Shipping charges are non-refundable.

We only ship via UPS Ground or via USPS. Some of our items contained compressed air or liquids, which cannot be express delivered, so all items must be shipped via ground methods. Orders typically arrive within 7-8 days after an order is placed.

We ship to all 50 states. We cannot ship orders internationally.

Not at this time. We currently only ship inside the United States.

Not currently; we are investigating this and this may change in the future.

We do not have a print catalog to send out. We keep our prices lower by keeping everything online.

We normally stock 95% of our products at any given time, but out of stocks occur on occasion. Items that are out of stock, are usually back in stock in 3-4 weeks. Since most of them come from overseas, this time can change though.

We are happy to take back items that may not fit, or are not suitable for the purpose for which you bought it. A full refund for any item is issued when it is returned in the same condition in which it was shipped. Shipping fees however, are not refundable.

When returning undamaged items to us, we do request that you take care in packaging and sending it. This allows us to put the item back on our shelves, ready for re-sale. If the item requires attention in order to consider it salable, we will deduct a 20% restocking fee from the refund amount.

Following is a list of conditions that would incur a restocking fee:

• Writing on the product’s box. By this, we mean the actual box that encloses the item, not the packing box.
• Returning an item without the original box. This means we have to find another before it can be offered for sale.
• Returning an item more than 30 days after receiving it. We offer some flexibility to cover situations such as vacations and being away from home, but generally speaking a buyer should know in less than a month, that the purchase does not suit them.
• Damaging the item’s box in any way. Please do not “reinforce” the item’s box with tape of any kind, as this also means we have to find a replacement that has not been defaced.
• Not including all details relevant to the purchase, such as your name, address, the order number or other identifying information. It is difficult for us to process a refund without this information.
• Returning an item with missing pieces.

It’s really easy to avoid a restocking fee if you:

• Package the item carefully for shipping
• Include a detailed note on why it is being returned
• Return the item within 30 days

It is the customer’s responsibility to return the item in the same condition it was shipped to them. That means sending it by the appropriate service, with insurance to cover any damage. Items that arrive damaged, will not be refunded, and the customer will have to file a claim with the shipping carrier.

The easier it is for us to process a return, the quicker you will receive your refund!